Responsible Lending Commitment

At Scottie Financial Pty Ltd, we are dedicated to ensuring that we deal with each of our customers efficiently, honestly, and fairly, in accordance with Responsible Lending guidelines under the National Consumer Credit Protection Act (NCCP).

Our credit assessment process will review your overall objectives and ability to repay the loan to make an assessment on the suitability of your loan application.

Here are some important things you should know.

Independent Advice

It's crucial to make an informed decision when considering a home loan. To assist in providing an independent source for information and advice, ASIC has developed a website with a range of various tools. We encourage you to visit the following link to help in making an informed decision:

MoneySmart

Our Internal Dispute Resolution Scheme

We hope you are delighted with our services, but if you have any complaints, you should notify us by contacting our Complaints Officer:

Telephone: 136 733Email: [email protected].auMail: Level 14, 31 Queen Street, MELBOURNE VIC 3000

Our External Dispute Resolution Scheme

If we do not reach an agreement on your complaint, you may be able to refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority, which can be contacted at:

Telephone: 1800 931 678Fax: 03 9613 6399Email: [email protected].auMail: GPO Box 3, MELBOURNE VIC 3001

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and our privacy policy upon request.